Getting Started with the Client Portal
Start here if you work at a client site and the agency has given you a TempClock portal login. It covers signing in, two-factor authentication, what your portal role lets you do, and where to go next.
Last checked against the product:
Sign In
Your login comes from the agency.
Before you start
- Client portal: a portal login (email and password) created by the agency in the agency console, or by your client admin in the client dashboard.
- At least one of your sites ticked on your account, if your organisation has more than one site.
- A phone with an authenticator app, if the agency has turned on two-factor authentication for the portal.
Open the sign-in page
Go to /portal/login.php on your agency's TempClock address. Bookmark it.
Enter your details
Type your Email and Password and click Sign In.
Enter your code if asked
If you have set up two-factor authentication, the Verify it's you page asks for the 6-digit code from your authenticator app. Tick Trust this device for 30 days on your own computer to skip the code there for 30 days.
There is no "forgot password" link in the portal. If you forget your password, ask the agency or your client admin to set a new one.
Two-Factor Authentication
An authenticator code as well as your password.
Client portal: click your name (or your initial on a small screen) at the top right, then Two-factor authentication.
Scan the QR code
Open your authenticator app (for example Google Authenticator, 1Password, Authy or Bitwarden) and scan the QR code. If it will not scan, type the secret shown under it.
Confirm a code
Type the 6-digit code from the app and click Verify and enable 2FA.
Save your backup codes
You see 10 backup codes once. Each works once if you lose your phone. Copy or print them and keep them safe. At sign-in, use Lost your phone? Use a backup code.
The agency can set a date after which the portal requires two-factor authentication. Before that date a banner counts down the days. After it, the portal opens only the set-up page until you finish. If you lose your phone and your backup codes, ask the agency or your client admin to reset your 2FA.
What Your Role Can Do
The agency sets one role per user.
| Role | Can do | Cannot do |
|---|---|---|
| Approver | Approve and reject timesheets, raise queries, propose new times, request workers, and see charges, the Spend Report and the Charge Schedule. | Change anything in the agency's system. |
| Supervisor | Raise queries, propose new times and request workers. | Approve or reject, or see any charges. |
| Viewer | Look at timesheets, attendance, reports, the fire register and occupancy. | Change anything, request workers or see charges. |
Everything you see is limited to the sites ticked for you. You never see pay rates or what workers are paid, only what your organisation is charged (Approvers only).
The Portal Pages
Where to go for each job.
| Page | Use it to | Guide |
|---|---|---|
| Dashboard | See who is on site now, today's shifts and hours, and how many entries wait for your approval. | Portal reports |
| Attendance | See who is booked and who has clocked in at one site on one day. | Portal reports |
| Timesheets | Check, approve, reject, query or amend hours. | Timesheets and approvals |
| Request Workers | Ask the agency for workers. | Requesting workers |
| Fire Register | See everyone on site and run an evacuation roll-call. | Fire register |
| Occupancy | See live headcount against site capacity. | Occupancy |
| Reports menu | General Reports, Spend Report, Workforce, Forecast, Attendance Report and Charge Schedule. | Portal reports |
| Help & support | Raise a ticket and follow it. | See below |
The bell at the top right shows messages from the agency, for example when a staffing request is filled. Click Mark all read to clear it.
Getting Help
Raise a ticket from the portal.
Client portal: Help & support. Open Raise a ticket, fill in the Summary, choose a category and how serious it is under How serious is it?, describe it in What is happening? and click Send to TempClock support. Only you can see the tickets you raise. For questions about hours, rates or bookings, contact the agency.
Troubleshooting
Common first-day problems.
| Problem | What to do |
|---|---|
| "Your account is not linked to a site yet" | Your organisation has more than one site and none is ticked for you. Ask the agency to tick the sites you look after, then reload the page. |
| "Invalid email or password." | Check the email the agency used. If it still fails, ask for a new password. A deactivated account cannot sign in. |
| A menu item you expected is missing | Your role hides it. Request Workers needs Approver or Supervisor. Spend Report and Charge Schedule need Approver. |
| "Your portal role doesn't allow this." | The action needs a different role. Ask the agency. |
| The 2FA code is refused | Check the time on your phone is set automatically. After 5 wrong codes in a row, wait up to 15 minutes and try again. |
Know who turned up, and pay every hour right.
Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.
Hosted in the EU · Your largest site live first, with us alongside · No app needed to clock in