Frequently asked questions

TempClock runs in any modern web browser. You can use a tablet (iPad, Android), laptop, or desktop computer as a kiosk. A webcam is needed for facial recognition. No special hardware or app installation required.

Talk to us and we will set you up. A guided wizard then walks you through company setup, adding locations, importing workers and deploying kiosks — most teams are live and clocking in within minutes, with no technical knowledge required.

Our guided enrolment wizard handles everything: company profile, location setup, worker import, kiosk deployment and face enrolment. You can be live and clocking in within minutes, with no technical knowledge required.

Yes. We can walk you through the full system with your own data, so you see exactly how TempClock fits the way your shifts run before you commit. Talk to us and we will arrange it.

TempClock runs AdaVision ID v3 — a deep convolutional neural network with 175M+ parameters that converts a face into a 1024-dimensional vector signature. Enrolment is a single 30-second active liveness check (head movement + chromatic challenge) on the worker's phone — ISO/IEC 30107-3 PAD-certified, defeating photo, video, deepfake and 3D-mask spoof attempts. At clock-in, the kiosk sends a single frame to our EU-resident inference fleet for 1:N vector match. Real-world latency is sub-400ms. No images are retained; only the irreversible vector signature.

Workers can use a secure 4-digit PIN as a fallback. When PIN is used, an optional webcam snapshot is captured for security verification. You can also configure sites to require facial recognition only (no PIN fallback).

AdaVision ID v3's active liveness check makes traditional buddy-punching attacks impossible. The system requires a real, live face — held photos, screen replays, video loops and printed masks are all rejected by the PAD-certified challenge. Even after liveness passes, the 1:N match identifies the actual person against the entire enrolled workforce, not just the worker whose badge was entered. Every clock-in logs the match confidence score, the runner-up confidence (so you can see how cleanly the system distinguished), and GPS.

Each tenant has its own match strictness from 80% to 99%. We default to 90% — strict, low false-match risk, occasional retries on poor lighting. Drop to 85 if a tenant's warehouse has unusually harsh lighting; raise to 95 for high-security environments. Changes take effect immediately. Real-world deployments typically see match scores of 99-100% with a 95%+ gap to the next-closest worker — virtually zero confusion risk.

AdaVision ID v3 is our proprietary face recognition stack. Under the hood: a deep CNN backbone trained on tens of millions of facial signatures, producing 1024-dim embeddings, matched server-side via cosine similarity across a tenant-isolated vector collection. Active liveness uses ISO/IEC 30107-3 Presentation Attack Detection (PAD level 1 certified) — the same standard adopted by banking and identity-verification platforms. Inference runs on dedicated GPU-accelerated infrastructure in our EU data centre (Ireland).

Modern deep CNN embeddings are highly invariant to facial hair, glasses, hairstyles and minor weight changes. Our model is trained on tens of millions of facial signatures including the same identity at different points in their life. If a worker's appearance changes substantially (significant weight loss/gain, surgery, etc.), they can re-enrol themselves in 30 seconds via a self-service mobile link — no admin involvement needed.

Face vector signatures are stored exclusively in our EU-resident infrastructure (Ireland data centre) — they never leave the EU. Each tenant has a physically isolated vector collection: cross-tenant matches are technically impossible, not just policy-protected. Vectors are mathematical signatures only — they cannot be reversed back to images. Workers can request deletion at any time, and templates are automatically purged within 4 hours of deactivation (GDPR right-to-erasure).

Yes. You can run kiosks at as many locations as you need. Each location can have its own site rules, capacity limits, and worker assignments. All data flows into one central admin dashboard.

Yes. The Client Portal gives your clients a read-only dashboard showing their assigned workers, live headcount, timesheets, and daily summaries. You control client portal access.

The kiosk has separate flows for visitors and contractors. Visitors enter their name, company, and who they are visiting. Contractors additionally record their trade, permit number, and induction status. All show on the fire register.

Timesheets, payroll summaries, margin reports, spend reports, WTR compliance, workforce analytics, occupancy analytics, cancellation tracking, worker forecasting, and exception reports. Reports can be viewed on-screen, exported as CSV, or automatically emailed on a schedule.

Yes. Rate Rules let you define separate pay and charge rates per client, location, job role, or cost code. The most specific rule automatically takes priority. You can also set different overtime thresholds and multipliers per rule, plus weekend and bank holiday premiums.

Overtime rules are configurable per Rate Rule. Set a weekly threshold (e.g. 40 hours) and a multiplier (e.g. 1.5x). When a worker exceeds the threshold in a week, the extra hours are automatically calculated at the overtime rate. You can also set separate multipliers for weekends and bank holidays.

Yes. TempClock separates pay rates (what you pay workers) from charge rates (what you charge clients). The Margin Report shows pay cost, charge revenue, and margin percentage broken down by client, location, and worker. Low margins are automatically highlighted. Your clients on the portal only ever see charge rates.

Each location can have a geofence boundary defined with a centre point (latitude/longitude) and radius (50m to 10km). When a worker clocks in, TempClock captures their GPS coordinates and calculates the distance to the site. In Warning mode, off-site clock-ins are recorded but allowed. In Strict mode, clock-ins outside the geofence are blocked entirely. GPS data appears on timesheets with on-site/off-site badges.

Yes. Clock-in messages let you display important notices to workers at the kiosk. You can target messages to specific workers, locations, or entire clients, and set them to show at clock-in, clock-out, or both. Messages support start and end dates for time-limited announcements like safety notices or schedule changes.

Surveys appear on the kiosk as part of a clock-in or clock-out. You can create multi-question surveys with text, yes/no, and rating-scale questions. Individual questions can also be set as blocking — a specific answer (e.g. "Yes, I have symptoms") refuses the clock-in entirely and prompts the worker to see a supervisor. Common uses include fit-to-work declarations, daily safety briefing confirmations, wellbeing checks, and site induction acknowledgements. Survey responses are tracked per worker and exportable for compliance records.

The kiosk speaks English, Polish, Romanian and Lithuanian out of the box. You can set a default language per location and override it per worker — the kiosk swaps automatically when it recognises the worker. Kiosk UI strings (buttons, status messages, greetings) are translated; custom content you author (clock-in messages, survey questions) is shown verbatim in whatever language you wrote it in.

Yes. Under UK GDPR every worker has a right of access to their personal data. From Admin > GDPR export, super-admins can generate a complete signed bundle for any single worker — JSON profile, CSV time entries (including GPS telemetry), CSV survey responses, indexed documents, and a full audit log. The bundle is path-traversal-safe and the action itself is logged. Use it for Subject Access Requests and right-to-erasure responses.

Yes — for every login surface (admin, manage portal and client portal). TempClock uses RFC 6238 TOTP (compatible with Google Authenticator, 1Password, Authy and similar). On enrolment we generate a set of bcrypt-hashed backup codes for emergency access. Trusted-device cookies let you skip the TOTP step on familiar browsers for 30 days. Admins can reset another user's 2FA from the user-roles page — the action is audit-logged.

TempClock lets you define document types (right-to-work, DBS, CSCS, driving licence, etc.) and upload documents per worker with expiry dates. The system automatically sends alerts at 30, 14, and 7 days before expiry, plus immediate alerts when documents expire. Critical documents can be flagged so expired ones trigger prominent warnings.

Yes. Every active kiosk streams camera frames to the server. From the Kiosk Sessions page, click the Watch button on any active session to see a live camera feed refreshing every few seconds. This works whether or not the kiosk has a location assigned — feeds are tracked per session, not per location.

TempClock costs £150 per site per month, with every feature included. A small infrastructure contribution applies on top for workers who clock in on two or more days in a month: 45p per worker for the first 50 active workers, 35p from 51–250, and 25p beyond that. Workers who only appear on a single day in the month are not charged. At 10 or more sites the site fee drops to £112.50. Billing is handled through Stripe, setup is free and you can cancel anytime.

Yes. You can add new sites at any time from your dashboard — each additional site is £150/month. If you deactivate a site, billing for that site stops at the end of your current billing period. All features are always included.

An active location is any site where you have workers clocking in. If you deactivate a location, it does not count towards your plan limit. Locations require a full address and postcode.

Yes. We follow data minimisation principles, process data under legitimate interests, and support right to access, rectification, and erasure. Facial recognition runs via UK-hosted Cloud AI — no images are stored, only mathematical signatures. We do not share data with third parties.

TempClock has built-in Sage and Xero export. Select your date range, choose your format (Sage 50, Sage Business Cloud, or Xero Timesheet CSV), preview the data, and download a CSV file. Import it directly into your accounting system — no manual data entry needed. Exports automatically use your resolved pay rates from Rate Rules.