Frequently Asked Questions

TempClock runs in any modern web browser. You can use a tablet (iPad, Android), laptop, or desktop computer as a kiosk. A webcam is needed for facial recognition. No special hardware or app installation required.

Getting started is easy. Head to tempclock.com/signup/ and create your account. You get a 10-day free trial with all features included. Our self-service wizard guides you through company setup, adding locations, importing workers, and deploying kiosks — all in under 10 minutes.

Our guided enrollment wizard handles everything: company profile, location setup, worker import, kiosk deployment, and face enrollment. You can be live and clocking in within minutes, with no technical knowledge required.

Yes. We offer a guided demo where we walk you through the full system with your own data. This lets you see exactly how TempClock works for your business before signing up. Contact us to arrange a no-obligation demo.

We use AdaVision ID (trained on 600,000+ identities), running via UK-hosted Cloud AI powered by ONNX Runtime. When a worker is enrolled through our guided 8-pose process with quality scoring, their face is converted into an AdaVision-trained mathematical embedding with face alignment preprocessing. At clock-in, the camera captures a frame and compares it against enrolled embeddings using cosine similarity. No images are stored — only mathematical signatures are retained, and there are zero per-request costs.

Workers can use a secure 4-digit PIN as a fallback. When PIN is used, an optional webcam snapshot is captured for security verification. You can also configure sites to require facial recognition only (no PIN fallback).

Enterprise-grade AdaVision ID facial recognition makes buddy punching virtually impossible. The system matches the live face against the enrolled worker's 8-pose embedding with banking-grade accuracy. Every clock-in logs the match confidence score and GPS coordinates. Even with PIN fallback, an optional snapshot is taken for security review.

Each location has its own configuration panel where you can set the minimum match percentage from 50% to 99%. Higher values are stricter — we recommend 90-95% for a good balance of security and convenience. Per-location tuning means you can set tighter thresholds for office environments and slightly lower thresholds for challenging conditions like outdoor construction sites. Changes take effect immediately on all kiosks at that location.

TempClock uses AdaVision ID (trained on 600,000+ identities), running via UK-hosted Cloud AI powered by ONNX Runtime. This produces enterprise-grade AdaVision ID embeddings with face alignment preprocessing — the same class of technology used in banking-grade and airport security systems. The model runs on UK-hosted infrastructure with zero per-request costs.

Our 8-pose enrollment process captures multiple angles and expressions, giving AdaVision ID a comprehensive understanding of each worker's facial geometry. The AdaVision-trained model (trained on 600,000+ identities) is significantly more resilient to facial changes like beards, glasses, or haircuts than older systems. If a worker's appearance changes substantially, they can easily re-enroll themselves via a self-service mobile link — no admin intervention required.

Facial recognition is processed via UK-hosted Cloud AI powered by ONNX Runtime. There are zero per-request charges. Only irreversible mathematical descriptors (not images) are stored — no images are retained. This means zero per-request costs and full GDPR compliance by design.

Yes. You can run kiosks at as many locations as you need. Each location can have its own site rules, capacity limits, and worker assignments. All data flows into one central admin dashboard.

Yes. The Client Portal gives your clients a read-only dashboard showing their assigned workers, live headcount, timesheets, and daily summaries. You control client portal access.

The kiosk has separate flows for visitors and contractors. Visitors enter their name, company, and who they are visiting. Contractors additionally record their trade, permit number, and induction status. All show on the fire register.

Timesheets, payroll summaries, margin reports, spend reports, WTR compliance, workforce analytics, occupancy analytics, cancellation tracking, worker forecasting, and exception reports. Reports can be viewed on-screen, exported as CSV, or automatically emailed on a schedule.

Yes. Rate Rules let you define separate pay and charge rates per client, location, job role, or cost code. The most specific rule automatically takes priority. You can also set different overtime thresholds and multipliers per rule, plus weekend and bank holiday premiums.

Overtime rules are configurable per Rate Rule. Set a weekly threshold (e.g. 40 hours) and a multiplier (e.g. 1.5x). When a worker exceeds the threshold in a week, the extra hours are automatically calculated at the overtime rate. You can also set separate multipliers for weekends and bank holidays.

Yes. TempClock separates pay rates (what you pay workers) from charge rates (what you charge clients). The Margin Report shows pay cost, charge revenue, and margin percentage broken down by client, location, and worker. Low margins are automatically highlighted. Your clients on the portal only ever see charge rates.

Each location can have a geofence boundary defined with a centre point (latitude/longitude) and radius (50m to 10km). When a worker clocks in, TempClock captures their GPS coordinates and calculates the distance to the site. In Warning mode, off-site clock-ins are recorded but allowed. In Strict mode, clock-ins outside the geofence are blocked entirely. GPS data appears on timesheets with on-site/off-site badges.

Yes. Clock-in messages let you display important notices to workers at the kiosk. You can target messages to specific workers, locations, or entire clients, and set them to show at clock-in, clock-out, or both. Messages support start and end dates for time-limited announcements like safety notices or schedule changes.

Surveys appear on the kiosk after a worker clocks in or out. You can create multi-question surveys with text, yes/no, and rating-scale questions. Common uses include daily safety briefing confirmations, wellbeing checks, and site induction acknowledgements. Survey responses are tracked per worker and exportable for compliance records.

TempClock lets you define document types (right-to-work, DBS, CSCS, driving licence, etc.) and upload documents per worker with expiry dates. The system automatically sends alerts at 30, 14, and 7 days before expiry, plus immediate alerts when documents expire. Critical documents can be flagged so expired ones trigger prominent warnings.

Yes. Every active kiosk streams camera frames to the server. From the Kiosk Sessions page, click the Watch button on any active session to see a live camera feed refreshing every few seconds. This works whether or not the kiosk has a location assigned — feeds are tracked per session, not per location.

TempClock costs £150 per site per month, with all features included and unlimited workers per location. Billing is handled through Stripe. You get a free 10-day trial when you sign up — card required upfront but you won't be charged until the trial ends. Cancel anytime.

Yes. You can add new sites at any time from your dashboard — each additional site is £150/month. If you deactivate a site, billing for that site stops at the end of your current billing period. All features are always included.

An active location is any site where you have workers clocking in. If you deactivate a location, it does not count towards your plan limit. Locations require a full address and postcode.

Yes. We follow data minimisation principles, process data under legitimate interests, and support right to access, rectification, and erasure. Facial recognition runs via UK-hosted Cloud AI — no images are stored, only mathematical signatures. We do not share data with third parties.

TempClock has built-in Sage and Xero export. Select your date range, choose your format (Sage 50, Sage Business Cloud, or Xero Timesheet CSV), preview the data, and download a CSV file. Import it directly into your accounting system — no manual data entry needed. Exports automatically use your resolved pay rates from Rate Rules.