Login & Access Problems
Solutions for the most common login and access problems, from forgotten passwords to locked accounts.
Forgot Your Password
Reset it in under a minute.
If you have forgotten your password, you can reset it yourself using the password reset link on the login page. You do not need to contact an admin for this.
Go to the login page
Open your browser and go to the TempClock login page (either the manage portal or client portal, depending on your account type).
Click "Forgot password?"
Below the password field, you will see a Forgot password? link. Click it.
Enter your email address
Type the email address you use to log in to TempClock and click Send Reset Link.
Check your email
You will receive an email with a password reset link. Click the link in the email — it will take you to a page where you can set a new password.
Set your new password
Enter your new password (at least 8 characters, with a mix of letters, numbers, and symbols). Click Reset Password, then log in with your new password.
The reset link expires after a short time (usually 1 hour) for security. If you do not use it in time, simply request a new one.
Check your spam or junk folder if you do not see the reset email within a few minutes. Add noreply@tempclock.co.uk to your contacts to prevent future emails from being filtered.
Account Locked
What to do when your account has been locked.
If you enter the wrong password too many times in a row, your account may be temporarily locked for security purposes. When this happens, you will see a message saying your account has been locked.
To get your account unlocked:
Contact your admin
Get in touch with your TempClock administrator (the person who set up your account or manages users). Let them know your account is locked.
Admin unlocks your account
Your admin can unlock your account by going to Settings > Users, finding your name, and clicking Unlock Account.
Try logging in again
Once unlocked, you can log in with your correct password. If you have forgotten your password, use the password reset link before trying to log in.
If you are not sure who your admin is, check with your line manager. If you are the only admin and your account is locked, contact TempClock support for assistance.
"Permission Denied"
You can log in but cannot access certain pages.
If you can log in successfully but see a "Permission Denied" or "Access Restricted" message when trying to open certain pages, it means your user role does not include access to that feature.
Can view dashboards, timesheets, and reports, but cannot make changes
Can manage workers and timesheets, but cannot access billing or user settings
Full access to everything
What to do:
Check which page you are trying to access
Note the page name from the sidebar or URL. Common restricted pages include Billing, User Management, and system Settings.
Ask your admin about your role
Contact your admin and let them know which page you need access to. They can check your role and upgrade it if appropriate.
Admin updates your role
Your admin can change your role from Settings > Users. See the User Roles guide for details on what each role can access.
Not every user needs Admin access. Ask for the minimum role that covers what you need. If you only need to view reports, the Viewer role is sufficient and more secure.
Using the Wrong Portal
The manage portal and client portal are separate systems.
TempClock has two separate portals with different login pages. If your login credentials are not working, you may be trying to log in to the wrong one.
If you are a team member (admin, manager, or viewer), use the manage portal. If you are a client with read-only access to your workers' data, use the client portal.
Each portal has its own set of user accounts. A manage portal login will not work on the client portal, and vice versa.
If you are not sure which portal to use, check the invitation email you received when your account was created. It will contain a link to the correct portal.
Browser Issues
Clear your cache or try a private window.
Sometimes login problems are caused by your browser rather than your account. Old cached data or browser extensions can interfere with the login process.
Try an incognito/private window
Open a new incognito window (Chrome) or private window (Safari/Firefox) and try logging in there. This uses a clean session without any cached data or extensions.
- Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
- Safari: File > New Private Window
- Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
Clear your browser cache
If incognito mode works, the issue is with cached data in your normal browser. Clear your cache and cookies for the TempClock website:
- Chrome: Settings > Privacy and Security > Clear Browsing Data
- Safari: Safari > Settings > Privacy > Manage Website Data
- Firefox: Settings > Privacy & Security > Clear Data
Disable browser extensions
Some browser extensions (ad blockers, privacy tools, VPNs) can interfere with login forms. Try disabling them temporarily and logging in again.
Try a different browser
If the issue persists, try a different browser entirely. If it works in Chrome but not Safari (or vice versa), the issue is browser-specific.
If the login page looks broken or buttons do not respond, it is almost always a browser cache issue. Clearing the cache or using incognito mode should fix it immediately.
Two-Factor Authentication Issues
When the verification code is not working.
If your account has two-factor authentication (2FA) enabled and you are having trouble with the verification code, here are the most common fixes:
Check the code is current
Two-factor codes change every 30 seconds. Make sure you are entering the code that is currently showing in your authenticator app, not an old one. Wait for a fresh code if you are not sure.
Check the time on your device
Two-factor codes are time-based. If the clock on your phone is wrong (even by a minute or two), the codes will not work. Make sure your phone's time is set to automatic.
Use a backup code
When you set up 2FA, you were given backup codes. If you still have them, use one to log in. Each backup code can only be used once.
Contact your admin for a reset
If none of the above works, contact your TempClock admin. They can reset your two-factor authentication from Settings > Users, which will let you set it up again from scratch.
If your admin resets your 2FA, you will need to set it up again the next time you log in. Have your authenticator app ready (Google Authenticator, Authy, or similar) and store the new backup codes in a safe place.
Ready to try TempClock?
10-day free trial. All features included. No hidden fees, cancel anytime.