Client Dashboard Settings
The client dashboard Settings page holds your company contacts, texts and emails to workers, shift reminders, the late threshold and the kiosk PIN and badge checks.
Last checked against the product:
Overview
Client dashboard only.
Client dashboard: Setup > Settings. This page is for a client that runs its own workers. The agency console has a different Settings page for the whole system. See Global Settings.
Before you start
- Client dashboard, signed in as a tenant admin (Admin role). Managers and viewers cannot open Settings.
Open Settings
Go to Setup > Settings.
Make your changes
Work through the sections below.
Save
Click Save Settings. Changes are written to the audit log.
Company Details
Who the agency and TempClock contact.
| Field | Notes |
|---|---|
| Company Name | Read only. Ask support to change it. |
| Contact Name, Contact Email, Contact Phone, Address | Your main contact details. |
Worker Messages
Texts, emails and reminders about shifts.
| Setting | What it does |
|---|---|
| Text workers about their shifts | Bookings, changes, reminders and shift offers by text, to workers who agreed to texts and have a UK mobile. They can reply YES or NO. Needs the SMS add-on. Without it the page shows the price and an Ask for the SMS add-on link. |
| Email workers about their shifts | The same messages by email, with accept and decline buttons for offers. Off by default. |
| Reminder before each shift (hours) | 0 turns reminders off. UK time. |
Kiosk and Lateness
Buddy-clocking controls.
| Setting | Options and effect |
|---|---|
| Late after (minutes past start) | A clock-in more than this many minutes after the booked start is flagged late. Default 10. |
| PIN clocking | PIN allowed; Supervisor check (PIN flagged for review); or PIN not allowed (face only), which refuses PIN clock-ins but still lets a worker on shift clock out by PIN. |
| Badge and face check | Off, Log mismatches only or Enforce (refuse mismatches). Whether a clock-in must come from the face that matched the badge entered. |
Logo upload is not available yet. The page shows a placeholder for it.
What the Agency Sets
Ask your agency to change these.
| Setting | Where the agency sets it |
|---|---|
| Whether you must approve shifts before payroll (Require client approval before payroll) and the reminder email to approvers | Agency console: Clients > Clients |
| Pay week start and approval cut-off (Pay week starts on, Approval cut-off) | Agency console: Setup > Settings |
| Sage payment references for each pay element | Agency console: Setup > Settings |
| The face match threshold and anti-spoof check | Agency console: Sites > Face recognition |
| The SMS add-on itself | TempClock, once you ask from Setup > Billing |
Troubleshooting
Common questions.
| Problem | Check |
|---|---|
| I cannot open Settings | You need the Admin role. Ask your account admin. |
| Workers get no texts | Your account has no SMS add-on, or the worker has not agreed to texts. Ask for the add-on on Setup > Billing. See The SMS Add-on. |
| Workers are refused when using a PIN | Check PIN clocking, and the site rules for face only. See Site Rules. |
Related guides
Know who turned up, and pay every hour right.
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