Confirmations and Cover Offers
How workers are told about their shifts, how they confirm or decline, and how to offer an open or no-show shift to other workers so the first to reply YES is booked.
Overview
From booking to a filled gap.
When you publish, change or cancel shifts, TempClock tells each worker by email (included) or text (with the SMS add-on). Each message carries a short code so the worker can confirm or decline. When someone does not turn up, or a shift is still open, you can offer it to other eligible workers and the first valid YES gets it.
Telling Workers
Email, text, or both.
Confirmations
Know who is coming.
On Schedule > Shifts, each booking shows whether the worker has confirmed. A requirement shows "x of y confirmed", and bookings that are published but not confirmed are marked. Workers confirm by replying to the text or email, or in the worker app. If a worker rings instead, use Mark confirmed or Mark declined on the booking. A decline frees the place so you can fill it.
No-shows
Found as the shift starts, nights included.
The live view has a no-show panel listing everyone booked right now who is past the site's late grace (10 minutes by default, set per client) with no clock-in, including night shifts after midnight. A new no-show plays a tone and appears in the page title. You can mark the booking as No-show, AWOL or Sick. Email alerts can be added as an automation rule.
Offering Cover
From the no-show panel or any open requirement.
Click Find cover
On a no-show in the live view, or on any requirement with open places on the shifts board, click Find cover. You see eligible workers, best first, with anyone blocked by a clash, absence or restriction left out.
Pick workers and send
Tick the workers to ask, choose how long the offer stays open, and click Offer to selected.
The first YES is booked
The first worker to reply YES is booked on the same requirement and linked to the absent worker's booking, so they are not flagged as late. Everyone else who replies is told it has been filled. You get a bell notification and an email.
If the absent worker clocks in before anyone accepts, the offer does not book anyone.
Replying YES
What workers send back.
| Worker sends | Result |
|---|---|
| YES plus the code (or just Y to the latest message) | Confirms the booking, or accepts the offer if it is still open |
| NO plus the code | Declines the booking and frees the place |
| Local words: TAK / NIE, DA / NU, TAIP / NE | Treated the same as YES / NO |
Replies are matched only to the sender's own bookings, so a worker who has been swapped off a shift cannot confirm or cancel someone else's. Workers without texts accept offers from the link in their email or in the worker app.
Messages Sent
Every message, and every skip.
Schedule > Messages sent (the comms log) lists every text and email queued, sent, skipped or failed, with the reason for a skip (for example no consent, no mobile, or texts off for the client), and the replies that came back.
Know who turned up, and pay every hour right.
Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.
App hosted in the UK · Onboarding led by a pilot site · No app needed to clock in