Getting Started

Your Payroll Week

The checklist for the person who pays people: what to set up once, what to do each week from Monday to the Sage file and the invoice, and what to check each month.

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Your Role

What the Payroll preset can and cannot do.

Before you start

  • Agency console, with the Payroll preset (a super admin sets it on Setup > Users).
  • A Coordinator or Admin who approves timesheets. The Payroll preset cannot approve.
  • In the client dashboard, the same weekly steps are done by an Admin user.
You can You cannot
Open Payroll, Close week, Financial locks, Sage export, Xero export, Charge schedule, Margin, Spend, WTR report, AWR tracking, Billable workers and the reports Approve or edit timesheets
Lock a week that has ended, export payroll, push invoices to Sage, pay late clocks as adjustments Change rate rules (you can read and export them)
See pay rates and totals Unlock a week, or lock one that has not ended (super admin only)

Set Up Once

Before the first live week.

An Admin sets the pay week start and approval cut-off: Setup > Settings > Payroll Policies. See Overtime, Weekend and Holiday Rates.
An Admin sets the Sage layout and payment references: Setup > Settings, Sage payroll export. See The Sage Payroll File.
An Admin creates the rate rules: Time & Pay > Rate rules. See Creating Rate Rules.
Test-import one week into a Sage test company before the first live run.
Optional: an Admin connects Sage Accounting for invoices: Reports > Sage Accounting. See Sending Invoices to Sage Accounting.

Each Week

From Monday to the invoice.

Check the week is ready

Open Time & Pay > Close week, choose the client and last week, and read step 1. Pass the red items to the Coordinator: shifts to approve, missing clock-outs, open queries, and shifts waiting for client sign-off. See Closing the Pay Week.

Check the figures

Open Time & Pay > Payroll for the week. Look for No charge badges, leavers and overtime. Get any No pay rate or No charge rate shift fixed on Rate rules before you lock. Once the week is locked they stay at £0.00. See Reading the Payroll Screen.

Lock the week

When step 1 has no red items and the week has ended, lock it on Close week with a reason. The figures are now frozen.

Export the Sage file

Close week step 4: preview, then export. Import it into Sage. If you must export again, give the reason.

Invoice the client

Close week step 5 opens the charge schedule. Download the files, or push the closed week to Sage Accounting. See The Charge Schedule.

Pay late clocks

On the next open week, an amber panel lists clocks that arrived after a week was locked. Add them to this week's pay and invoice, then mark each one paid.

Recalculate AWR

Open Workforce > AWR tracking and click Recalculate AWR, so post-parity rates start on time. See AWR Tracking.

Each Month

Reports and checks.

Reports > Margin for pay against charge by client. See Margin Reports.
Reports > Billable workers for the per-worker charge. See Billable Workers.
Time & Pay > WTR report for working time checks.
Time & Pay > Financial locks to see every locked period and its history. See Financial Locks.

When Something Is Wrong

Where to look first.

A worker is missing from the Sage file: Export and Payroll Issues.
A rate looks wrong: Understanding Rate Rules.
A locked week needs a correction: ask a super admin to unlock it on Time & Pay > Financial locks.
Anything else: raise a ticket on Setup > Help & support.

Know who turned up, and pay every hour right.

Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.

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