Payroll & Finance

AWR Tracking

Track each worker's progress towards the 12 qualifying weeks of the Agency Workers Regulations 2010, and pay the post-parity rate from your rate rules once they qualify.

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Overview How Weeks Are Counted Recalculate Reading the Page AWR Rates Limits Troubleshooting Related Guides

Overview

The 12-week rule, tracked per worker.

Before you start

  • Agency console: the Payroll preset, an Admin or a super admin.
  • Client dashboard: an Admin (the page is in the menu for Admins).
  • Post-parity pay and charge rates on the rate rules where parity applies (see Creating Rate Rules).

Agency console: Workforce > AWR tracking. Client dashboard: Workforce > AWR tracking.

After 12 qualifying weeks in the same role with the same hirer, agency workers are entitled to equal pay and basic conditions. This page keeps one record per worker with their qualifying weeks, first and last shift, how many times the count was reset, and whether they have reached parity.

How Weeks Are Counted

What TempClock does, in plain terms.

A qualifying week is any week (Monday to Sunday) in which the worker has at least one completed shift.
If 6 or more whole weeks (Monday to Sunday) pass with no completed shift, the count resets to 1. A shorter gap pauses it.
The count is kept against the worker's home client and their current job role.
At 12 weeks or more the record shows Parity Achieved, with the date it was first found.

Recalculate

The records do not update by themselves.

Choose the client

Agency console: choose a client from the filter, or leave All Clients to recalculate every active worker. The client dashboard covers your own workers.

Recalculate

Click Recalculate AWR. TempClock reads every completed shift and rewrites each record. The page shows when it was Last calculated.

Important

There is no automatic update. Click Recalculate AWR at least once a week, for example as part of closing the week. A worker's parity date is the day a recalculation first finds 12 weeks, and AWR rates apply from that date, not earlier.

Reading the Page

Who is close, who has qualified.

Tab Shows
All Every record.
Approaching Workers at 8 to 11 weeks.
Parity Achieved Workers at 12 weeks or more.
Pre-parity Workers below 8 weeks.

Each row shows the Worker, Client, Job Role, AWR Progress, Weeks, First Shift, Last Shift, Resets and Status. Export CSV and Export Excel download the same list, in both consoles.

AWR Rates on Rate Rules

Pay the parity rate automatically.

On a rate rule, fill in Pay after 12 weeks (£/hr) and, if the charge changes too, Charge after 12 weeks (£/hr), under AWR Post-Parity Rates. Once a worker's record shows parity at that client in that role, payroll, the Sage file and the charge schedule use these rates for shifts on or after the parity date. Leave them blank where the rate does not change.

Limits

Check these yourself.

TempClock does not know why a worker was away. Breaks that should pause rather than reset the count (for example sickness, jury service or annual leave) are not recognised, so any gap of 6 whole weeks resets it. Check resets against your records.
TempClock resets the count after 6 whole weeks with no shift. The Regulations allow a break of up to six calendar weeks, so check any reset after exactly 6 weeks off by hand.
The count follows the worker's home client and current role, not each hirer or assignment separately. A worker who moves between clients or roles needs a manual check.
Weeks are counted from completed shifts, whether or not they were approved.
Pay and conditions parity beyond the hourly rate is not calculated.

Troubleshooting

Common questions.

What you see Why What to do
"No AWR records found" Recalculate AWR has not been run. Click Recalculate AWR.
A worker at 12 weeks is still paid the old rate The rule has no post-parity rate, or the parity date is later than the shift. Set Pay after 12 weeks (£/hr) on the rule.
In the client dashboard, Recalculate AWR shows "Please run the enterprise migration to enable AWR tracking." The client dashboard could not rebuild the records. Ask the agency to recalculate from the agency console, then reload the page.
Your Payroll Week (the Payroll role checklist)
Creating Rate Rules
Understanding Rate Rules
Previous Billable Workers
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