Getting Started

Adding Your First Workers

Add workers one at a time or import them in bulk, then get each one ready to clock in: face enrolment by link or QR, or a PIN.

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Last checked against the product: 1 October 2026

Overview Add One Worker The Form Add Many Workers Getting Them Clocking Troubleshooting Related Guides

Overview

Two steps: add the worker, then enrol them.

A worker record holds the client they work for, their badge number and how to contact them. Adding the record does not set up face clock-in. Each worker enrols on their own phone from a one-time link or a QR code, after reading the face clock-in notice. Workers who say no use a PIN.

Before you start

Agency console: Admin, super admin or the Coordinator preset. Only users allowed to change pay rates see the rate fields.
Client dashboard: tenant manager or tenant admin.
The client and at least one site set up. See Adding Your First Location.

Add One Worker

From the Workers page.

Agency console: Workforce > Workers. Client dashboard: Workforce > Workers.

Open the form

Click Add Worker at the top of the list.

Fill in the details

Pick the Client (agency console only) and fill in the fields below. Give an email or a UK mobile: that is how the face set-up link reaches the worker.

Save

In the agency console click Add Worker & Enrol Face. You land on the worker's face enrolment panel, ready to send a link or show a QR code. In the client dashboard click Add Worker, then Enrol face now in the message.

Tip

If you gave an email address, the worker gets a welcome email that already contains a face set-up link.

The Form

What each field is for.

The client dashboard form is shorter: it calls the badge Employee ID and the site Location, and has no mobile or shift message fields. Add a mobile from the agency console or the import file.

Field	What to enter
Badge / Employee ID	The number the worker enters at the kiosk. It must be unique within your company. Another company on TempClock can use the same number for its own workers. It is also printed on their QR badge.
Full Name	As it should appear on timesheets.
Default Site	Their usual site. Hours still land on the site of each booking.
Email and Mobile	For set-up links, the worker app and shift messages. Mobile must be a UK mobile.
Shift messages	Tick what the worker agrees to: shift texts and shift emails. They only go out when messages are switched on for the client.
Pay Rate (£/hr) and Charge Rate (£/hr)	Only shown to users allowed to change pay rates. Rate rules for the site usually set these instead.
Job Role, Start Date, Department, Cost Code, Agency	Optional. Used for reports, filters and payroll.

Add Many Workers

A CSV file with a preview first.

Agency console: Workforce > Import workers. Admin or super admin; not in the Coordinator preset. Click Download CSV template, fill it in, then Preview import. Every row is checked and nothing is saved until you click Import.

Client dashboard: Workforce > Import workers. Click Download template, then Preview import, then the import button under the preview. See Bulk Importing Workers.

Getting Them Clocking

Face enrolment, or a PIN.

Face clock-in: send each worker a set-up link, or queue links for everyone at once from Workforce > Batch re-enroll (agency console). See Enrolling Workers for Face Clock-in.

Nobody is enrolled at the kiosk on their first visit. A worker with no face sees a prompt to get a set-up link by email, or to use their PIN.

PIN: workers who say no to face clock-in set their own PIN from the link. You can also set one in the PIN column of the worker list, or under Clock-in PIN on the worker. See Using PIN Fallback.

Badges: print QR badge cards on Workforce > Badges so workers can scan instead of typing. See Kiosk Devices and Badges.

Troubleshooting

Common problems.

Problem	What to do
The badge number is refused	Another worker already has it. Use a different number.
No rate fields on the form	Your access does not include changing pay rates. Ask an admin, or rely on the site's rate rules.
The set-up link buttons are greyed out	The worker has no email or UK mobile, or texts are off for the client. Edit the worker, or enrol them in person with the QR code.