Integration · SMS add-on

Shift texts workers can answer with YES

An optional add-on that texts workers about their shifts, reminds them before they start, and offers open shifts that the first to reply YES gets. Sent through Twilio. Email notifications are included without it.

Talk to us See how it works
SMS
Text message · cover offer Booked

Shift available: Riverside DC, Sat 06:00 to 14:00, Picker. Reply YES K7PM to take it.

YES K7PM

You are booked: Riverside DC, Sat 06:00 to 14:00.

Illustration with sample data. The first valid YES is booked; later replies are told the shift is filled.
01/What connects

What the SMS add-on sends

Messages are queued and sent by a background job, one digest per worker, in the worker's own language (English, Polish, Romanian or Lithuanian). Only workers who have opted in to texts receive them.

Bookings and changes

When shifts are published, changed or cancelled, each worker gets one message with their shifts and a code to confirm or decline.

Reminders

A reminder a set number of hours before each shift, if you switch reminders on for a client.

Cover offers

Offer an open shift to the workers you pick, from the Shifts board or with Find cover on the live no-show list. The first valid YES is booked, and everyone else is told it has been filled.

Enrolment links

Send a worker their face clock-in set-up link by text instead of email.

The message path
In TempClock Publish, change or offer a shift
Twilio Text delivered
The worker Replies YES or NO

Queued first, sent by a background job, replies matched only to the sender's own bookings.

02/The benefit

Fill gaps faster, and know who is coming

Most temp workers read a text long before an email. The add-on turns that into confirmations and filled shifts you can see.

Confirmations you can see

Confirmed and declined bookings show on the rota, so you chase the gaps, not everyone.

A full message log

Every message and every skip (no consent, no mobile, add-on off) is in the Messages sent log, so you can answer "why did Jo not get a text?".

Priced plainly

A monthly fee while it is switched on, plus each SMS segment sent. Your bill shows the texts sent each month.

03/Honest scope

Straight answers on the SMS add-on

It is optional, it costs extra, and it only texts workers who have agreed to it.

Included today

Price: £25.00 a month (pro rata for the days it is on) plus 8p per SMS segment sent, ex VAT
Booking digests, change and cancellation notices, reminders, cover offers and confirm or decline codes
Replies in English and the local words (TAK / NIE, DA / NU, TAIP / NE)
Texts only to workers who have opted in, with a valid UK mobile number
Twilio is listed as a sub-processor (United States, under UK transfer safeguards), used only when you take the add-on

Not part of the add-on

Email notifications: these are included in the standard price without the add-on
Two-way chat between workers and coordinators
Marketing or bulk promotional texts
Texts to workers who have not opted in

See the SMS add-on guide for how it is switched on, and the confirmations and cover offers guide for how replies work.

Other integrations

Sage Payroll file and invoices Xero Invoice and timesheet files API and webhooks Connect your own systems Card readers: coming soon NFC and RFID cards, once tested Microsoft 365 Send mail from your own tenant

Building something custom? The REST API (version 1.3) and signed webhooks let you connect any system.

Text workers when it matters

Ask us to switch the SMS add-on on for a client and try a cover offer on your own rota.

Talk to us See pricing

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