Manual Clock In & Out
Clock a worker in or out by hand when they could not use the kiosk, with a reason that is kept in the audit trail.
Last checked against the product:
Before You Start
Who can clock workers by hand.
Before you start
- Agency console: the Coordinator preset, Admin or super admin.
- Client dashboard: a Manager or Admin.
- The worker must be active. For a clock-in, the time must not be in a locked pay period or overlap another shift.
When to Use It
A fallback, not the normal way.
Use a manual clock when a worker could not use the kiosk: the kiosk is down, their face is not recognised and they have no PIN, or they started somewhere without a kiosk. For a whole sheet of missed clocks after an outage, Paper Backfill is quicker. For a booked shift, the Start and Stop buttons on Today > Attendance also clock people in and out.
Clock a Worker In
Start a shift by hand.
Agency console: Time & Pay > Manual clock. Client dashboard: Time & Pay > Manual clock.
Choose the worker
In Clock a Worker In, pick the Worker. In the agency console, type a name or badge number and choose from the list. In the client dashboard, choose from the drop-down.
Choose the site and time
Pick the Location and set the Clock In Time. It starts at the current time.
Give the reason
The Reason starts as Forgot to clock in; change it if another fits. Fill in What happened, for example "Kiosk offline, supervisor confirmed".
Clock in
Click Clock In. The worker now shows as on site.
Clock a Worker Out
Close an open shift.
Pick the open shift
In Clock a Worker Out, choose the Open Entry to Close. Each one shows the worker, when they clocked in and the site.
Set the time and reason
Set the Clock Out Time. The Reason starts as Forgot to clock out. Fill in What happened.
Clock out
Click Clock Out. If second approval for corrections is switched on, you see "Sent for a second approval" and the shift stays open until someone else approves it on Schedule > Adjustments.
A Day's Entries
Edit or delete from the same page.
Under Edit or Delete Time Entries, pick a date and click Load entries. The table shows each entry's worker, location, times, duration and Method (Face, PIN, Manual or Backfill). Click Edit to open the entry, or Delete to remove one that should not exist (you are asked for a reason; a full copy is kept in the audit log). Delete needs the "Delete time entries" permission (Admin or super admin, not the Coordinator preset), and a super admin when second approval is on. In the client dashboard, a Manager or Admin can delete. With second approval on, nobody in the client dashboard can delete: ask the agency. View all timesheets opens Timesheets.
What Happens Next
How a manual clock shows up.
Troubleshooting
Common questions.
| What you see | Why, and what to do |
|---|---|
| The clock-in is refused as overlapping | The worker already has a shift at that time. Find it on Timesheets and correct it instead. |
| The clock-in is refused as locked | The time is in a locked pay period. See Financial Locks. |
| The worker is not in the list | Only active workers are listed. Check the worker on Workforce > Workers. |
| No open entry to close | Nobody is clocked in. Use Editing Time Entries to change a closed shift. |
Know who turned up, and pay every hour right.
Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.
Hosted in the EU · Your largest site live first, with us alongside · No app needed to clock in