Settings & Admin

System Health

The System health page shows whether kiosks, scheduled jobs, backups, email and security are working, and who is alerted, and at what hours, when something goes wrong.

Talk to us Browse all guides

Last checked against the product:

Overview Alerts Alerting Settings What Is Checked When Something Is Red

Overview

Agency console only.

Agency console: Setup > System health. Not in the client dashboard. Each part of the system has a green, amber or red light. The same checks run by themselves every 15 minutes, day and night, whether or not anyone has the page open.

Before you start

  • Agency console, signed in as a super admin or an Admin with the System health page.

Alerts

You hear about problems without looking.

When a check turns red, super admins get one email, and another when it recovers. Only super admins get these.
A kiosk that stops checking in at a site marked 24/7 is reported at any hour. Other sites are watched Monday to Friday, 09:00 to 18:00.
A kiosk that switches to PIN-only because face recognition is failing raises an alert.
Silent-kiosk and PIN-only alerts go by email only, to super admins, Admins and anyone on the Coordinator or Payroll preset, and to TempClock support. Read-only users and Viewers do not get them. Text message alerts are not used.
For anything you need TempClock to fix, raise a P1 ticket. See Getting Support.

Alerting Settings

Under Alerting and out-of-hours cover.

Setting What it does
On-call mobile for urgent alerts Leave this empty. Alerts go by email only: a silent kiosk or a kiosk on PIN-only is emailed to super admins, Admins and anyone on the Coordinator or Payroll preset, and to TempClock support.
Missed clock-out grace (minutes) How long after its booked end a shift still open counts as a missed clock-out. With no booking, 14 hours.
Email the older alert rules Only for alert rules carried over from an older version. A new system has none, and they cannot be added here. For late, no-show and missed clock-out emails, use Setup > Automation (see Alerts and Automation).
Sites that run 24/7 Tick the sites where a silent kiosk should be reported at any hour. This is the same flag as Site runs 24/7 on the location.

Click Save alerting settings.

What Is Checked

Under System Checks and Health checks.

Area Checks
Kiosk fleet Every commissioned kiosk has checked in recently. Tablets not yet set up are not counted.
Scheduled jobs Each background job has run on time: alerts (every 15 minutes), the no-show detector, the email and text queue, reminders, the retention sweep, face data clean-up, approval reminders, webhook retries, reports and others. Optional jobs that have never run show amber, not red.
Backups The nightly database backup has run, and the last one did not fail.
Mail Email can be sent.
Security Two-factor enrolment and the audit log.
Kiosk app The Android kiosk app update channel.

When Something Is Red

What to do.

Click View → on the check to see its detail.
A red scheduled job usually means it has not run. Raise a ticket so TempClock can check the server schedule.
A red kiosk: check the tablet has power and a connection, then look at Sites > Kiosk fleet. If clocking has stopped at a site, use the paper sign-in sheet and raise a P1 ticket.

Related guides

Agency Go-live Checklist
Managing Locations
Alerts and Automation
Kiosk Fleet
Previous Bank Holidays Next Billing
Back to Support Centre

Know who turned up, and pay every hour right.

Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.

Tell us about your sites See every feature

Hosted in the EU · Your largest site live first, with us alongside · No app needed to clock in