Workforce Insights & Forecasting
Understand your workforce at a deeper level with tenure tracking, utilisation metrics, cancellation rates, and staffing forecasts.
Getting Started with Workforce Insights
Where to find these reports and what data you need.
Navigate to Reports
Click Reports in the sidebar of the manage portal.
Click "Workforce Insights"
Select Workforce Insights from the report menu. This opens a dashboard with several panels showing different metrics about your workforce.
Before you start
- At least a few weeks of timesheet data for meaningful insights
- Workers with start dates recorded (needed for tenure tracking)
- Access to the manage portal with a Manager or Admin role
Workforce Insights become more useful over time. The longer you use TempClock, the more data it has to work with, and the more accurate and helpful the insights become.
Tenure Tracking
See how long each worker has been with your agency.
The Tenure panel shows you how long each of your workers has been active in the system. This is useful for identifying your most experienced team members and spotting retention patterns.
The tenure report also shows you:
The average length of time your current workers have been active
A chart showing how many workers fall into each tenure bracket (e.g. 0-3 months, 3-6 months, 1+ year)
Workers who have left and their total tenure, helping you understand retention patterns
Utilisation Metrics
Measure how effectively your workforce is being used.
Utilisation shows you how much of your workforce is actually working versus being available but idle. This helps you understand if you have too many or too few workers for your current needs.
The percentage of available hours that were actually worked. For example, if a worker is available 40 hours a week and works 36, their utilisation is 90%.
See which sites are fully utilised and which have spare capacity
Identify workers who are consistently under-utilised or over-stretched
TempClock suggests a healthy utilisation target of 85–95%
A utilisation rate below 80% at a location may mean you have more workers assigned than are needed. A rate above 95% could mean workers are being stretched too thin and you may need more cover.
Cancellation Tracking
Monitor shift cancellations and no-shows.
The cancellation tracker shows you how often shifts are being cancelled and by whom. High cancellation rates can indicate scheduling problems or reliability issues with certain workers.
The percentage of scheduled shifts that were cancelled before they took place
See which workers have the highest cancellation rates
See which sites experience the most cancellations
If cancellation reasons are recorded, you can see the most common ones (e.g. "Sick", "Personal", "No longer needed")
The cancellation report also tracks no-shows — shifts where a worker was scheduled but did not turn up and did not cancel in advance. No-shows are highlighted separately so you can address reliability issues.
If you notice a pattern of cancellations at a particular location or from a particular worker, it is worth investigating. There may be an underlying issue you can fix, such as transport difficulties or a scheduling clash.
Worker Forecast
Project your staffing levels into the future.
The Worker Forecast uses your current shift patterns and historical data to project how many workers you will need in the coming weeks and months. This helps you plan ahead and avoid being caught short.
The forecast takes into account:
Check the forecast at the start of each week to catch any upcoming gaps early. The earlier you spot a gap, the more time you have to arrange cover.
Using This Data for Planning
Practical ways to put workforce insights to work.
Workforce insights are most valuable when you use them to make decisions. Here are some practical ways to put the data to work:
All Workforce Insights reports can be exported as CSV files. Click the Export CSV button at the top of any report to download the data.
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